3/8/2010 12:33:00 PM
Danny Cox, Mobile Account Solutions
How long has Mobile Account Solutions been established?
Mobile Account Solutions was set up in 2006 and has always been focused on corporate b2b sales.
Where are you based?
We are based in Ware, Hertfordshire.
How many members of staff do you have?
There are six of us. Benjamin Page is sales director and Richard Nesbitt is a senior account manager.
Which networks do you connect?
We connect around 95% T-Mobile: we do a lot with them. We have been given the highest retention performance award two years running. We also connect Orange, O2 and we have started to do a little bit more of Vodafone.
What is your typical customer profile?
We did 1,603 contracts in December 2009 – 600 of those were for the NSPCC and another client took 600. We have got a couple of big customers including Amnesty International. We are doing quite well with charities at the moment and are doing quite a big push. Our biggest client has just over 1,000 handsets, but we provide solutions to customers with one or two handsets as well.
How is the business changing?
Last year we started carrying out landline conversions and we now have 800-900 sticky clients. It is the way to move forward. Some competitors tried to steal our customers who were asking for this new solution so we brought in a new sales director – Benjamin Page – in July 2009, who is in ?charge of landlines.
What is the key to your success?
I do the customer service myself – they are my customers and my money. I want to make sure everyone leaves with a great experience. The T-Mobile awards are very valuable but the most value we can put on any customer is retaining them. We make sure we have got what they need and deliver it in the timeframe we say.
What is your bestselling product?
BlackBerry. We won the T-Mobile ‘mission impossible’ contest last year and got taken to Brazil. We have also been to Germany with T-Mobile for selling a lot of HTC. BlackBerry’s strongest point is the reliability that it brings. We are coming up against the iPhone, but it is not a serious business tool.
What handset do you use?
I use the BlackBerry Bold 9700.