Mobile Industry Awards

Best Support Service - Metricell

Coverage issues are the number one frustration for customers. Metricell has developed an innovative suite of services to help operators see exactly how their network is performing from the end user’s perspective. MyCoverageChecker is a neat innovation, allowing operators to see when a user has suffered a problem, and pinpoint the type and location, then pass it through to customer services, engineers and decision makers. Having a support rep see records of the problem experienced must help in dealing with customer queries.

BlackBerry Enterprise Service 10
Lifestyle Services Group