Mobile Industry Awards
Mobile Industry Awards

Best Unified Comms Dealer - Alternative Networks


The judges were taken with Alternative Networks’ passion for technology and commitment to helping its customers change their businesses for the better. 2012 saw the company stay financially strong with operating profits increasing 5% to £15.3m and enhanced shareholder returns with a 15% increase in dividends.Alternative’s dynamic service interface ‘Synapse’ has proved to be its secret weapon in retaining its customer base, by helping clients manage their business communications better. It allows clients to manage their entire estate in real time with 95% of requests processed within 24 hours and consistent scoring of 95% in CSAT surveys. Synapse has seen a £1m investment in the last year and in that time usage has doubled. On average clients are signing up for an impressive 3.7 products and client churn is down 4%, so Alternative Networks’ management and passion for exemplary service is paying off. One judge remarked: ‘Alternative is the most incredible partner in this space that there is. It has been inquisitive and selective in their approach, professional and its investment in client support is quite brilliant.’

Shortlist:
Alternative Networks
Communicate Better
Evolve Telecom
The One Point
Uplands