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Brightstar2020-Mobile20-06

‘We’ve put resellers at the The Brightstar 20:20 Mobile team on how they developed their services and what’s available ‘‘ Dan Pascall is head of Value Added Services at Brightstar 20:20 Mobile. He and his team have put together an Enterprise Partner Programme that they believe will shake up the b2b market, making the competitors look twice, while giving the resellers a real opportunity to move their business forward and reward them at every step. The programme was conceived by fi rstly talking to their partners to fi nd out what they want and MOBILE Brightstar 20:20 / HTC special edition expect from a partner programme. ‘We looked and listened to our key business partner dealer bases to understand their issues and what they would want as support tools. This is the fi rst evolution of that programme and it will evolve as our interaction and dialogue continues,’ says Dan. ‘The teams within Brightstar 20:20 and HTC were also really helpful sources of inspiration and ideas to help us put this fi rst package together in a reliable and deliverable manner. It’s a team effort and our team includes the dealers we work with.’ Dan’s team knew this was a big challenge – they had to go away and create a package that was unique and put the dealers at the heart of the programme. ‘We decided to focus fi rstly on addressing their common issues such as no fault found returns and warranty management to ensure we defi ned a clear and consistent approach to those aspects of customer service,’ says Dan. ‘Second, we wanted to go further with new elements of customer excellence such as including cover for liquid damage, a commitment to best-in-class incentives, a broad ranging and supportive portal plus SmartCare helpline and the ability to deliver Give your customers the edge with HTCpro HTCpro is an integrated programme that provides mobile solutions for companies and their employees. The HTCpro programme is a fully supported global enterprise scheme that aims to revolutionise the way business users work. Resellers who sign up will have full access to the HTCpro programme that provides the building blocks to turbo-charge mobile solutions for their business customers by bringing enhanced productivity, security and management solutions. ‘HTCpro certifi ed’ denotes products across the range with higher levels of security to meet the stringent requirements of enterprise customers in security conscious markets. These include HTC Sense-enabled productivity tools, fl exible mobile device management solutions and government grade security. This offers business customers the opportunity to provide HTCpro solutions to government and regulated industries, such as healthcare and fi nance, which demand the high level of data security. Kevin Engelbretson, HTC’s enterprise sales manager, UK & Ireland, said: ‘HTCpro ensures HTC products are enterprise-ready. Because HTCpro is delivered via HTC Sense, its benefi ts are available across our range of Android devices making HTC a credible alternative to incumbent solutions in the market. Furthermore, we are offering businesses great fl exibility by providing real choice on the number of products and price-points across our range. If you look at some of the larger deployments from our competitors investments are high due to a lack of fl exibility. HTC offers broad choice, fl exible pricing and a high level of business capability to suit all requirements on awardwinning hardware – quite simply we are bringing something different to the market.’ We looked and listened to our key business partner dealer bases to understand their issues and what they would want as support tools Dan Pascall, Head of Value Added Services, Brightstar 20:20 Mobile Kevin Engelbretson, HTC How will HTC Partners benefi t from selling these services? Dan says: ‘With more product information, support tools, consistent device treatment, delivery options, recovery options and ongoing incentive ranges we hope the par tners will fi nd the Programme highly supportive in generating sales and achieving the next tier and benefi t levels. It’s designed as win-win all round. ‘Ongoing, our willingness to listen and adapt the pr ogramme can only support those growth goals.’


Brightstar2020-Mobile20-06
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