the heart of our services’ What’S availaBlE the value added services June 2014 Stay up to date on the Partner Portal At the heart of the scheme is the Brightstar 20:20 and HTC Enterprise Partner Portal giving members access to new HTC products, business accessories and partner services, marketing and training materials, Q&As and sales tools. It will also be the ‘go to place’ for keeping up with the latest b2b news, sales incentives and promotions. Training will play a big part of the site, giving resellers the key information at anytime of Visit http://htcpartnerportal.brightstar-2020.co.uk or scan the code the day to help them enhance their business customers’ experience. The portal will provide everything from Microsoft Exchange information to technical business cheat sheets with spec information. If extra support is needed, partners will even be able to arrange for an HTC Specialist to visit and perform onsite training on all HTC products and enterprise services. phones rapidly to the timepressured businesses in the M25 area – although I hope we can make that wider with more volume and demand.’ On launch the first nine value added services will serve as an introduction to test the water. Just as you would expect, resellers can expect the Programme to carry its own evolving roadmap of products and services, all built to support them with an ecosystem of services to help maximise and encourage growth opportunities within their businesses. ‘This is just the beginning,’ says Dan. ‘The tiers and services will evolve with time to ensure they stay relevant, leading and interesting. The message to the business dealer bases is simple: talk to us, tell us what you want, tell us what does and doesn’t work and we will deliver the right programme to support your sales ongoing.’ ● ExchangE 24 We replace faulty handsets automatically next working day. Simply log on to the Partner Portal before 4pm and we’ll take care of the rest. ● Rapid dElivERy pRioRity ExchangE Available for London-based resellers, for a fee handsets can be delivered within two hours (normally within 24 hours), with discounts for multiple device deliveries. ● htc SmaRtcaRE HTC Smartcare advisors offer technical and product support from the first device you sell under the Partner Programme. They can even remotely access your handset and diagnose faults or problems. ● nQ SEcuRity NQ security offers enhanced security features from anti-virus and malware protection to antitheft lock as well as locate and wipe features. Specially discounted retail (£11.50 p.a) feature. ● tRadE in, Buy Back When your customers are ready to upgrade, we can arrange to buy back their old handset at a market-leading rate – either as cash or as a credit to trade-in for a new device. ● htc SmaRtcaRE pluS Additional technical and device configuration support with the option for customers to receive new devices completely set up and ready to use, out of the box. For larger businesses, we can even arrange on-site support. ● inSuRancE HTC liquid damage device insurance is provided free of charge to a percentage of handsets sold in the Gold tier. Via reseller eligibility, businesses can benefit from this first to market free liquid damage cover. An excess is payable. ● WaRRanty All HTC devices have a limited warranty period of 24 months from purchase, with 12 months for accessories. ● maRkEting SERvicES Includes access to the Partner Programme Portal, as well as a training programme, trial loan scheme, roadshow support and incentive programme. Some tiers will also be eligible for marketing support resources.
To see the actual publication please follow the link above