O2 is teaming up with its partners to work together in creating unique services for its enterprise customers.
The customer engagement programme launches with a special workshop for partners at O2's Slough head office tomorrow [5 December]. O2 said it will work with partners to develop 'compelling market propositions', and share its own sector-specific insights. Along with the wider partner network, O2 said it will work with its Centre of Excellence Partners.
Tomorrow's event will explore the issues facing partner businesses when they are trying to win contracts among enterprise customers who employ more than 2,000 staff. O2 said while partners may lack the resources and scale of operators, both can work together to create compelling products.
David Plumb [pictured], general manager for enterprise at O2, said: 'We believe that creating a collaborative model between our partners and O2 direct sales teams will for the first time in the UK allow enterprises to take advantage of a unique joint proposition. Whereby a mobile network and local partners can work together to give customers support with mobility applications, flexible working and reducing cost & complexity. All delivered with enhanced service from people who are passionate about our customers businesses.'
Andy Tow, managing director of Avenir Telecom said: 'Working with O2 on the Customer Engagement Programme gives our stockists another reason to outshine the competition by being able to demonstrate a collaborative approach. This allows the end user the best of both worlds – local account management but with the added support of one of the largest networks in the UK. The programme opens up new opportunities for my business and guarantees enterprise customers get the service levels they demand.'
Editor: Graeme Neill