Phones 4u Group’s insurance arm Lifestyle Services Group (LSG), has awarded a 'significant' handset distribution contract to Staffordshire-based provider TMT First.
LSG previously used 20:20 for its warehousing and quality control of replacement handsets. TMT First will now provide warehousing and quality control, and the new contract will also include unit handling and dispatch services for LSG’s mobile phone insurance schemes which are provided to more than 9 million customers through banks and mobile network operators.
Andy Morris, business development director at Lifestyle Services Group said: ‘We are committed to delivering the best possible service for our clients and their customers, and as part of that we are always looking at how we can enhance our supply chain process. In reviewing our distribution processes, TMT First demonstrated that it was able to raise our quality assurance rates on handsets even further, increasing our efficiency and positively improving our customer satisfaction levels.’
Adam Whitehouse, MD TMT First, said: ‘We are delighted to build on the strong working relationship we have with LSG. The streamlined process we have created provides LSG, and its customers, with an efficient, high quality and cost-effective service. The hard work and dedication of the teams at both LSG and TMT First is matched by our organisations’ shared commitment to continually innovate and remain leaders in our respective fields.’
Author: Carol Millett