3/8/2013 12:15:00 AM
EE turns tap on payments to stricken dealers
EE is to pay all its Orange and T-Mobile dealers three months of commissions in advance to cover any delayed or incorrect payments made between January and March this year.
The operator has been struggling to fix a long running software problem that has caused havoc with dealer payments. The advanced payments are calculated on the average value of dealers commission claims for January and February this year. The operator has also paid in full all delayed and incorrect dealer commissions made between October 2012 and January 2013.
Delays to dealer payments were triggered in October last year after EE integrated the Orange and T-Mobile billing platforms. A software problem saw the new billing platform fail to register hundreds of new contract and upgrade sales, resulting in dealers receiving either no commission payments or incorrect commissions. The crisis has hit dealers hard, with some laying off staff and others forced to borrow to keep their businesses solvent.
In a statement the operator said: ‘EE has in the last few days made full payment to all partners of commission queries dating from October 2012 to January 2013. On top of that, we have paid partners in advance for the next three months to ensure their cash flow is protected while we resolve the technical issues we have had.’
The operator apologised to dealers for the delays but confirmed that the glitch remains. It said: ‘We are working as quickly as possible to resolve the systems issues we have encountered.’
Author: Carol Millett