3/22/2013 12:15:00 AM
End in sight for EE payment problems
Long running software problems on EE’s Orange and T-Mobile payment platform, which have played havoc with dealer payments, will be fixed ‘within two and a half months,’ the operator said this week.
The problems, which arose after EE merged its Orange and T-Mobile dealer payment platforms, saw millions of pounds of dealer commissions miscalculated or delayed.
Earlier this month, as delayed commissions mounted and dealers increasingly clamoured for payments, EE agreed to pay dealers three months of commissions in advance. An EE spokesman told Mobile this week that there are no plans to roll out another three months of payments since the operator is confident the problem will be fixed within the next ten weeks. He said: ‘We have put in place upfront payments which run for two and a half months from now – we are confident the software problems will be fixed within that time.’
Last week EE b2b dealers were hit with a data centre outage, preventing dealers from completing account transactions. The spokesman said this latest software problem was not related. He said: ‘This was a singular issue that was resolved in just over an hour but the gap caused a backlog.’
Author: Carol Millett