EE trials on-site support for distributor partners

EE trials on-site support for distributor partners

EE has embedded support staff at its four largest distributors – Mainline, Midland, Daisy and Carphone Warehouse Business.

The move is part of a trial, launched last month, aimed at improving EE’s support to its distribution partners.

Darren Goldsmith, EE head of business sales, said: ‘We're making an innovative change in the way that we support our partners. As connections on 4GEE, Orange and T-Mobile have continued to rapidly increase in recent months, we've seen an increase in the importance of providing quick, expert support. 

He added: ‘To provide the best possible support to our partners, we've recently launched a month-long trial to place EE support staff into each of our four largest distributors - Mainline, Midland, Daisy and Carphone Warehouse.

Goldsmith said the move had been welcomed by the four distributors. ‘Our partners see how progressive this is and have welcomed the move as a positive step. We're confident that we can make a real difference to how all the parties work together, and look forward to seeing the results in the coming weeks.’

Written by Mobile Today
Mobile Today

Comments

From my experience of EE processes, this is more in desperation than in providing a service. Wet paper bags would definitely be too strong for them!
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