Fujitsu and Cisco have partnered up to modernise Gatwick Airport’s communications to cope with growing passenger demand.
The rollout for the programme began last month and the five-year contract will see the airport’s existing provider Xchanging collaborate with the two companies to bring an updated voice, video and instant messaging service to its 1,100 employees and customers.
The UK’s second largest airport wants to increase its 34.2 million annual travellers to 38 million by 2020. The services will be based on Fujitsu’s Cloud Connect Collaborate solution and Cisco’s Hosted Collaboration Solution, and will be hosted and managed in the Fujitsu Cloud.
Michael Ibbitson, CIO of Gatwick Airport, added: ‘This is a crucial investment for Gatwick, as we focus heavily on making Gatwick the airport of choice, not only in London, but in Europe. A key focus for me at the moment is how to improve integration of the massive amount of data and IT services we have available to us, so we can offer a better service to passengers.
'By adopting this new approach, we’ll be transforming the way our staff operates – video conferencing with each other for instance and working from home effectively during snow days. This slicker operation will have a significant impact on passenger experience – which is what we’re always striving to improve.’
Author: Matthew Campelli