Olive Communications has announced a £5m deal to provide a cloud telecoms and contact centre platform for Admin Re, the closed-book consolidator of life and health policies.
Admin Re’s investment will cover three sites and be used by 2,000 office-based employees including 300 contact centre agents. The system will be designed, implemented and managed by Olive.
Martin Flick, Chief Executive, Olive Communications said: ‘Being awarded the opportunity to work on such a strategic project in partnership with Admin Re is a real testament to the pedigree of our team at Olive. This is business critical infrastructure, being delivered to an international financial institution to an aggressive time frame and with very clear objectives and benefits. I’m delighted our approach stood out as being innovative, scalable and cost effective with real context and relevance to the customer’s business challenges.
‘The communications and IT sector is undergoing significant change and those customers with a clear vision about what they want to achieve will gain significant ground over those who resist change in the way they communicate with their customers. Admin Re really took the time to build a list of requirements that were non-negotiable, and Olive is delighted to deliver those requirements in a long term partnership.’
Explaining how the system would function Olive said the unified communication and contact centre solution would be built on Mitel’s cloud-based platform. The 300 seat contact centre incorporates workforce management, voice recording applications and an IVR platform all designed to ensure that Admin Re service their customers to the highest standard. Olive confirmed the solution will be delivered in the early part of 2015.