Distributor Kondor is working with EE on the recall of the overheating EE Power Bars.
Kondor has been supplying the Power Bars to the mobile network, a batch of which are being recalled after some customers reported the devices were overheating.
The network claims that no other batches have overheating issues and that its unlimited swap program will be suspended until its investigation is complete.
In statement on the power bars Kondor said: ‘EE has identified a very small number of incidents where Power Bars have overheated, all of which relate to batch number E1-06, and could pose a fire safety risk.
‘As a precaution, EE has therefore requested that customers stop using this specific batch, and is recalling them. EE is directing customers to return the affected Power Bars to a local store. Kondor are supporting EE in this matter.’
The Power Bars were introduced by EE in April, following a successful trial at Glastonbury 2014. The programme enabled users to swap empty Power Bars in store, in exchange for fully charged units.
Within days of their launch EE ran out of stock of the Power Bars and had to announce a ‘power pause’ after one million customers requested bars.