QikServe has secured £2.7m of funding for its mobile-based hospitality solutions. The ordering and payment business lets users find a restaurant, browse menus, book a table, order, pay and leave tips, all from a mobile phone.
Targeted at multi-outlet restaurant and café businesses, the software integrates with the Oracle Hospitality EPOS system, so the business can improve efficiencies, reduce labour costs, and increase average spend.
The funding, from Maven Capital Partners, Par Equity, Equity Gap and Scottish Enterprise, will enable rapid roll-out of QikServe’s B2B cloud-based software platform across the hospitality sector, including in the USA.
Founded in 2011 by entrepreneurs Daniel Rodgers and Ronnie Forbes, QikServe’s software has undergone a number of years of investment and development and more recently successful pilot schemes have led to contracts secured with a number of global hospitality businesses.
The platform enables customers to discover restaurants, check in to tables, browse menus, place orders, save and redeem loyalty points or vouchers, and pay their bill directly from their mobile phone or tablet. QikServe is available as a standalone, customer-branded app or can be fully integrated into hospitality operators’ existing mobile apps and POS platforms. It makes use of technologies such as in-store beacons or QR codes to alert customers to download and use the app.
Edinburgh-based QikServe claimes to be the only accredited mobile ordering system that is fully integrated with a world-leading EPOS provider, Oracle Hospitality, and provides QikServe with access to over 330,000 accounts across 180 countries. Its software offers Oracle’s multi-site operators a quick and cost-effective solution for deploying a self-service model across large estates. The technology can be seamlessly built into existing back-end systems, with the platform able to be configured remotely with no additional hardware or software required in the premises.
Daniel Rodgers, CEO at QikServe, said: ‘A dramatic global shift in hospitality economics is resulting in increased uptake of digital self-service technology. Mobile ordering and payments are now pressing concerns for businesses across the global hospitality sector as they seek to improve service, reduce costs and meet the expectations of the modern consumer.’
David Milroy, Investment Director at Maven, added: ‘The hospitality market needs to adapt in the same way that the wider retail market has responded to evolving consumer habits. With Millennials in particular demanding mobile solutions there is a clear need for the hospitality sector to embrace technology’.