T-Mobile suspended all of Avenir’s dealer codes last Friday after a Midlands dealer was found to be fraudulently processing post-pay migrations.
Mobile understands that the fraud, which took place at a dealership in Leicester, involved updating prepay Sims to post-pay contracts via telephone registration service TeleReg, prompting T-Mobile to pay contract level commissions on prepay Sims.
When the fraud was uncovered T-Mobile suspended one of its connection codes. The fraudulent dealer is then thought to have used a number of other dealer codes, prompting T-Mobile to suspend all of Avenir’s dealer codes, and some random direct dealer codes.
An Avenir memo to dealers on 4 January said: ‘Due to fraudulent activity by a particular dealer in the indirect channel, T-Mobile have moved to temporarily suspend all client connector codes while they investigate the source.’
Avenir was then given temporary codes to allow its dealers to connect new customers and upgrade existing T-Mobile customers.
Avenir managing director Tanny Price said: ‘We support T-Mobile in doing what they see is necessary to prevent any of our clients being detrimentally affected by fraud in the channel.’
A spokesman for T-Mobile said: ‘T-Mobile can confirm that it was forced to temporarily suspend connection codes used by indirect channels in order to investigate an isolated incident of fraud that became apparent at the weekend. T-Mobile is working closely with the distributor in question, as it always does, to eradicate the problem.'
T-Mobile has since told its independent retailers to process pre to postpay migrations using its internet registration process.