As consumers queued to get
their hands on the first batch of Apple’s iPhone 4, Apple chief Steve Jobs told
new owners complaining that the new device loses its signal when held in a
certain way to 'just avoid holding it in that way'.
Angry consumers are posting videos online
showing the problem which arises when the metal antenna that surrounds the edge
of the new device is covered by the user's fingers
Jobs’ terse advice comes in an emailed
response to tech site Ars Technica, which enquired why the new device was suddenly losing signal.
Jobs said: ‘All phones have sensitive areas. Just avoid holding it in this way.’
In a formal statement the
company said: ‘Gripping any phone will result in some attenuation of its
antenna performance, with certain places being worse than others depending on
the placement of the antennas.
‘This is a fact of life for
every wireless phone. If you ever experience this on your iPhone 4, avoid
gripping it in the lower left corner in a way that covers both sides of the
black strip in the metal band, or simply use one of many available cases.'