8/27/2010 11:04:00 AM
Unipart awarded Sony Ericsson repairs accreditation
Sony Ericsson has awarded Unipart Technology Logisitics (UTL) with its highest level of repair accreditation.UTL is one of only four companies in the UK to be awarded with Sony Ericsson’s certified level four advanced technology repair centre accreditation. UTL can now handle all repairs for Sony Ericsson handsets.
UTL director of sales and marketing Michael Richardson said: ‘When someone drops or breaks their mobile phone, they want it back as soon as possible. With this additional accreditation, UTL can handle all of Sony Ericsson’s phone repairs centrally. It takes UTL just 30 minutes to complete a typical phone repair.’
Sony Ericsson customer service manager Gary Acors said: ‘This accreditation is an example of Unipart’s commitment to continuous improvement. By training their staff to manage even the most complex repairs UTL has demonstrated a desire to do better for the end-customer and everyone wins: Sony Ericsson receives a more cost effective service and customers are parted from their phones for the shortest time possible.’