HSC has reported a successful summer of technical training for its dealers.
HSC consultants, who have travelled over 4,000 miles since June, have been providing one on one technical training to HSC’s VIP dealers while holding regional technical training days around the country for the rest of the HSC dealer base.
The VIP tour, encompassing 45 businesses over a four month period, has enabled HSC to provide technical expertise to dealerships on a tailored basis.
At the same time, the distributor has been given distributor an insight into which technologies dealers are working with, how they are adding value to their customers’ businesses, how they are working to move their own businesses forward, and how HSC can structure its products and services to support those aims.
HSC senior technical consultant, Antony Board, said: ‘The VIP tour gives us the chance to instill confidence to embrace the mobile world of today, using technologies that are market ready, while ensuring that we are correctly supporting the more advanced dealers in pioneering the future path our industry might follow.
'It’s humbling to be able to visit accounts that are performing at the top of their game, and have the opportunity to enhance their abilities on the increasingly complex mobile solutions that are now becoming mainstream.’
HSC’s regional technical training days around the country were based on questions submitted to the HSC technical team.
Bob Sweetlove, business manager at HSC, said: ‘Technology development is becoming one of the biggest drivers in the mobile market. At HSC it’s really important to us that we maintain regular contact with our dealers and give them the technical support and advice that they need, in order to provide their customers with the best service. Our training schedules give us the ability to provide just that.’
Board added: ‘These regional training days give HSC a chance to address problems and issues we know our dealers are facing, while also giving us the opportunity to build a rapport with, and an understanding of, our dealers. We adapt each session to offer training on ongoing subjects that change according to dealers’ perceptions of current challenges and new technologies.
‘These training sessions enable our dealers to add efficiencies to their existing customers and gain extra revenues in the process, while reducing overall communications costs.’