T-Mobile has backtracked on plans to reduce its customers' data allowance to 500MB, and has apologised 'for any inconvenience' caused.
The operator had faced outrage from consumers, Ofcom and consumer champion Which after it cut customers' data allowance with immediate effect on Monday (10 January).
The move saw some T-Mobile customers with Android contracts face an 83% drop from 3GB to 500MB. For most other T-Mobile customers it meant a 50% cut from the fair usage cap of 1GB.
Consumer groups hailed the move as unfair and demanded that customers be allowed to leave their contracts. Others criticised the operator for telling customers to use their home broadband connections to download, stream and watch video clips.
T-Mobile UK VP Lysa Hardy, said: ‘On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers.
'Following a further review of our this policy, these changes will now be introduced from 1 February, to new and upgrading customers only - not existing customers. There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the FUP is designed to ensure an improved quality of service for all mobile internet users.’
When it announced the changes on its website on Monday, the company had said: ‘Our mobile broadband and internet on your phone service is best used for browsing, which means looking at your favourite websites like Facebook, Twitter, Gmail, BBC News and more, checking your email and looking for information, but not watching videos or downloading files.’
‘If you want to download, stream and watch video clips, save that stuff for your home broadband.’