Jobs at stake at Virgin Media HQ

Jobs at stake at Virgin Media HQ

Up to 65 jobs are at stake at Virgin Mobile’s Trowbridge centre as part of a major restructuring.

Virgin Media is formally consulting with staff at Trowbridge – the HQ of Virgin’s Mobile division –over plans to consolidate administration and back office functions at its White Horse Business Park base. There are around 640 staff at the centre.

The loss of more jobs at the centre could compromise the levels of customer care, the Communication Workers Union (CWU) has warned.

A CWU spokesman said: ‘We’re very concerned at the uncertainty surrounding the announcement from Virgin Media about possible job losses at the Trowbridge site. This is a busy centre dealing with Virgin Mobile business.’

He added: ‘The company has emphasised its intentions to become more customer-focused, but this is the second tranche of reductions at Trowbridge and therefore we are concerned that proposed redundancies could threaten customer service standards.’

The CWU is urging staff at the Trowbridge site to get in touch with the union so it can advise them during the consultation process and assist with any concerns or queries they may have regarding their rights.

The CWU spokesman added: ‘Our main aim is to avoid any compulsory redundancies and to ensure redeployment is explored in the first instance for any affected staff.’

Virgin Media launched a major restructuring in 2008 when it pledged to cut 2,200 jobs by 2012 in the wake of the firm’s formation by the merger of Telewest and NTL in 2006.

The current negotiations at Trowbridge form part of this restructuring, a Virgin Media spokesman said.

He added: ‘There are no planned reductions in our workforce but, as part of the company’s restructuring proposals announced in November 2008, we are starting a formal collective consultation process with 65 people.

‘We are proposing to consolidate a range of admin and back office functions at our customer and operations centre in Trowbridge, creating a new support services team.


‘Although this is a difficult message for those involved, this proposal fits in with our strategy and long-term plans to create a better, more customer-focused organisation.

‘Our priority is to support our staff as best we can during this period.’

Written by Mobile Today
Mobile Today

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