Ofcom has launched an investigation into international calling card provider Nowtel.
The move is part of Ofcom’s wider investigation of the international calling card industry under the ICC programme, which was launched in January this year.
The ICC programme is examining international calling card providers’ compliance with relevant consumer protection law.
An Ofcom spokeswoman told Mobile its investigation into Nowtel, launched today, had been triggered by consumer complaints.
She said: ‘The investigation was triggered by consumer concerns voiced to us that they are not getting what they should.’
She added: ‘We are in the process of gathering evidence, looking at Nowtel’s advertising and terms and conditions.’
She said the investigation could take up to six months. It will consider whether Nowtel’s advertising practices and its terms and conditions infringe any relevant consumer protection law.
Ofcom is asking consumers that want to discuss this case to contact Ofcom's Advisory Team on 020 7981 3040 or 0300 123 3333.