Microsoft is putting the brakes on its Windows Phone 7 software update after problems with its first attempt in February.
Microsoft’s first update was released last month. This was a minor upgrade for the software update process itself, in preparation for the larger software update.
However, some smartphones had problems, in particular the Samsung Omnia 7, with users reporting phones freezing and shutting down.
Now Microsoft has announced it will further delay the long-awaited copy-and-paste software package while it learns lessons from the problematic February update.
The move is confirmed by Eric Hautala, Microsoft’s general manager of its customer experience engineering department, who oversees Microsoft’s software update team.
Writing on the Microsoft Windows blog, Hautala acknowledges ‘concerns around Windows Phone updates.’
He attributes the delays partly to the sheer size of the operation, saying, ‘With nine handsets on 60 mobile operators in 30 countries and around the world, things can get a little complicated!’
He adds: ‘We have the next update waiting in the wings. It delivers copy and paste, better Marketplace search, and other key improvements.
‘But I believe it’s important that we learn all we can from the February update. So I’ve decided to take some extra time to ensure the update process meets our standards, your standards, and the standards of our partners. As a result, our plan is to start delivering the copy-and-paste update in the latter half of March.’