Jobs at risk as Vodafone closes call centre

Jobs at risk as Vodafone closes call centre

Jobs are at risk at Vodafone after the operator announced plans to move 200 customer-facing roles from its Trowbridge contact centre to its purpose build site in Stoke.

Union leaders have voiced concern over the move, saying it is a ‘bitter blow’ to the employees as the work may be outsourced.

A CWU spokesman said: ‘Staff at Trowbridge are devastated by Vodafone's news the centre will be closed. Many thought their jobs were secure after last year's round of redundancies at the site, so this news is a bitter blow.

‘We are very concerned that some roles may be outsourced in this move as we have seen with Vodafone recently. This would inevitably mean lower wages and worse terms and conditions for staff while also having an effect on customer service.

‘While we urge Vodafone to offer relocation packages to staff, we know that a move to Stoke-on-Trent is unrealistic for most people, meaning redundancy. Staff are understandably upset and we are urging the company to make employment considerations and staff relations a priority.’

Abi Bown, Vodafone UK Customer Services, said: ‘We are making changes to improve and simplify the service we offer our customers.

‘We’re proposing that 200 customer-facing roles from our Trowbridge contact centre will move to our purpose-built site in Stoke.  This is part of our strategy to create centres of excellence for customer service and utilise our investment in Stoke.  Our Trowbridge contact centre will close in June 2012.  As part of this proposal,  we are also relocating 65 customer-facing roles from Newbury to Stoke.

‘Today’s changes are about creating a lean and fast-moving organisation.  We also want to ensure that people impacted by this are supported to find alternative roles, and that we give them as much notice as we can.’

Written by Mobile Today
Mobile Today

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