5/10/2011 11:18:00 AM
Ofcom considers ‘bill shock’ probe
Ofcom has called on consumers to ‘get in touch’ if they have received a one-off unexpectedly high mobile, landline or broadband bill in the past 12 months.
The ‘call for input’ is a beginning stage by the regulator to assess if the problem of ‘bill shock’ is widespread enough for a market probe.
The paper closes on 14 June and Ofcom will consider whether to take further action in the summer.
Ofcom said it would also like to hear from communications providers and other interested stakeholders.
The regulator said it will then ‘consider whether there is a need for further action either by Ofcom, or by communications providers, based on the responses [it] receives’.