Daisy Distribution has taken on Christine Slater as the company’s new operations director.
Slater comes with a track record in reducing churn levels and complaints and raising customer satisfaction levels.
She will be responsible for the service delivery teams at Daisy Distribution as well as IT, logistics and purchasing.
Previously Slater has worked for Virgin Media where she led operations and implemented strategic and tactical plans for reducing churn and complaints and increasing customer satisfaction.
She also pioneered the introduction of the customer relations and retentions strategy within Telewest Communications in 1999, which went on to produce record churn levels, playing a pivotal role in the transformation of churn in the UK cable industry.
Slater’s also has experience in operations management, business transformation and improving customer experience.
Over the last four years she has worked as an independent business consultant, working with executive management teams across a range of industries, implementing customer and operational strategies.
Slater joins in the wake of Daisy Distribution’s initial rollout of its inTouchr2 job management system. She will oversee further operational developments relating to the company’s partner extranet and financial systems architecture.
Daisy Distribution MD Dave McGinn said: ‘It gives me great pleasure to welcome Christine to Daisy Distribution and I wish her well during her time with the company.
‘Christine has a significant amount of invaluable experience within the telecommunications industry and a proven track record of being able to achieve operational excellence at a number of organisations. Our focus is on continual improvement of our partner experience and infrastructure management and this role is pivotal to that.
“She joins Daisy Distribution during an exciting period of growth and opportunity, as the company continues to successfully move forward under the Daisy Group umbrella.’