Mobile operators have hit back at the Communications Ombudsman after he slammed them for not doing enough to help customers avoid getting unexpectedly large bills after going online on their mobiles.
Three UK CEO David Dyson (pictured) commented: ‘Three’s all-you-can-eat data plans offer customers unlimited internet use on their smartphones and no out of bundle data bill shock.
‘Smartphone users typically sign up for two-year contracts and use increasing amounts of data as they learn just what their smartphone can do, making limited bundles an issue for many consumers. Both contract and pay-as-you-go customers tell us they prefer the peace of mind of all-you-can-eat data to fair use policies or worse still: out of bundle data bill shock.’
An O2 spokesman said: ‘We tackled this over a year ago by introducing data bundles, so customers never spend more than they agree to. We also text our customers to tell them how much data they’ve got left each month, and give them the option to buy more if they need to, so they are always in control.’
A T-Mobile spokesperson said: ‘We take transparency of customer charges for data use in the UK very seriously. T-Mobile customers, whether on pay monthly, pay-as-you-go or You Fix plans, will never pay more than they expect for their mobile data usage in the UK.’