Distributor 20:20 Mobile has won a tender with insurance company ACE Group to provide full call centre and claims administration service for O2’s insurance products that will create 100 jobs.
All O2 insurance customer queries will be managed by 20:20, along with remote device management, repairs and device swap out.
20:20 Mobile MD James Browning [pictured] said: ‘We are both delighted and encouraged with the significant win. It reinforces that the work that we have been doing with O2 and our other insurance partners is best in class, and that our development strategies in both the call centre and insurance markets are sound, relevant and commercially appealing to our partners.
'It is also very positive that, in a challenging economic environment, we are able to expand our business and provide further employment by creating around 100 jobs within the local area.'
20:20 Mobile recently launched a mobile services business, headed up by sales director Jon Miller, following growth in the call centre and insurance divisions of the company. That part of the business is responsible for the likes of recycling, repair, refurbishment, mobile device management and product activations.
Editor: Graeme Neill