3/20/2012 3:06:41 PM
Giffgaff reviews investment plans after service outage
MVNO giffgaff has said it could bring forward network investment after a service outage last Friday left customers without access to calls, texts and data.
The MVNO has apologised for the outage last Friday (16 March) and has pledged to donate £10,000 to a charity of its customers' choice by way of an apology.
A water leak at one of the MVNO's third party suppliers at 10.10am last week was blamed for services being down for almost a day. In a blog post on its website, a giffgaff spokesperson said: 'This year, as we grow as a company, we are committed to making substantial investments in our infrastructure. Due to Friday’s outage we will be reviewing these plans with the intent of bringing forward investment in capacity and resiliency. I’d also like to assure you of our commitment to making the giffgaff experience as good as possible.'
CTO Nigel Suddell said the MVNO would conduct a review of its network and website strategy following the outage. He said: 'I'm very sorry for all the inconvenience and trouble caused and we are working very hard to ensure this doesn't happen in the future.'
Currently Macmillan Cancer Support is leading the customer poll for the donation, with 52% of votes cast.
Editor: Graeme Neill