4/2/2012 1:11:59 PM
Huawei picks Anovo for repairs contract
Huawei has appointed Anovo as its UK repair centre and after-sales partner.
The handset repairs company will handle returns avoidance, run a technical call centre and provide a range of repair and configuration services. Both companies have worked together since 2010, when Anovo provided service solutions to Huawei's operator and retailer customer base. The service solutions contract has also been extended as part of the deal.
Huawei UK & Ireland executive VP Mark Mitchinson said: 'Anovo is a market leader in technology reverse logistics solutions in both mobile and broadband. Huawei is delighted to partner with Anovo and we are fully confident it will deliver great service to our customers in the UK market.'
Anovo CCO Stephen Maxwell said: 'It is great news that Huawei has put its faith in Anovo by the signing of this new agreement. We are proud and excited to be supporting Huawei in the UK market as one of its first high-level repair partners in the UK. Providing the kinds of multi-technology solutions we are for Huawei absolutely forms a major part of our ongoing services strategy.’
Editor: Graeme Neill