Intercity Telecom has opened the Midlands’ first Samsung Customer Service Plaza.
This follows a £100,000 investment by the Birmingham-based firm Intercity on new equipment and staff training that has also created three new full-time jobs.
The Samsung Customer Service Plaza is located at Intercity's headquarters at Holloway Head, bringing full on-site service and repair facilities.
Using Intercity’s expertise in repairing mobile devices, the Plaza will support devices from Samsung’s portfolio and is open to both business customers and the general public.
Renowned for innovation and excellent customer support, Samsung’s broad range of high tech products are enjoyed by millions of people everyday around the world.
Intercity said its technicians have been given extensive training and assessment by Samsung.
Intercity says it has also been providing service support for Samsung products for over six years and has been selected over other service partners in the area to host the latest Customer Service Plaza.
The company claims that its trained staff and technicians can offer great customer advice, software upgrades as well as traditional repair services for a number Samsung devices down to circuit board level, providing a comprehensive service to its business and consumer customers.
Intercity service manager Margaret Yates said: 'Both Samsung and ourselves are committed to the very highest levels of customer support. It is this shared ethos which has been instrumental in the new Service Plaza being situated at Intercity Telecom.'
Paolo Lupi, senior manager at Samsung UK & Ireland telecommunications and networks division, said: 'Intercity Telecom has a proven track record of offering their customers the very highest levels of customer service and technical ability for mobile devices. We have worked in collaboration with their dedicated team for many years so they were an obvious choice when deciding who we should partner with in the central Birmingham area.'
Intercity’s Samsung Service Plaza offers a carry-in facility for customers to bring their Samsung devices for immediate attention as well as a postal service, and the company says it aims to return repaired devices within one and a half days.