7/18/2012 2:55:17 PM
O2 reveals compensation for last week's outage
O2 is giving contract customers hit by last week's service disruption 10% off their July bill, with affected prepay customers getting 10% extra on their first top-up in September.
The operator said the recompense was a 'gesture of goodwill' and it is also giving all 23 million O2 customers a £10 voucher to spend in any O2 store. The voucher will be redeemable via the O2 Priority Moments app or online at www.o2.co.uk/priority. The voucher will be available between 1 and 30 September.
Customers will be contacted between today and 27 July by text to apologise and confirm what compensation they will receive. A spokesperson said: 'The issue we had was unprecedented and we recognise that this caused inconvenience and frustration for those who had a disruption in service.'
The MVNO giffgaff, which uses the O2 network, said it was adding 10% extra to top-ups made between 19 and 25 July.
O2 CEO Ronan Dunne said last week around a third of the operator's 23 million customers were affected by the outage, which caused data services to go down for around 24 hours.
Editor: Graeme Neill