9/21/2012 4:54:05 PM
Heins apologises for BlackBerry service outage
The CEO of Research in Motion has apologised for today's system outage and revealed it affected 4.68 million users.
The outage, which struck users across Europe and Africa and hit Vodafone customers in the UK, lasted three hours. In a statement issued this afternoon (Friday), CEO Thorsten Heins apologised for the error but added no data and messages were lost. The outage affected 6% of RIM's 78 million user base. Heins said: 'We are conducting a full technical analysis of this quality of service issue and will report as soon as it concludes. I again want to apologize to those customers who were impacted today.'
The outage angered users and fell on a day when the smartphone industry's attention was on the new iPhone going on sale. BlackBerry is one of the few manufacturers not bringing a new flagship handset to market during the fourth quarter of this year. It is instead choosing to launch devices featuring the new BB10 operating system in early 2013. The handsets will be critical to the future of a company which has been losing market share for some time.
Editor: Graeme Neill