O2 is facing an ‘ongoing challenge’ to keep its network running because of the increasing levels of data consumption, the network’s director of business has said.
Last Friday the operator had its second major outage in four months, with around 10% of its 23 million customers unable to make calls, send texts or access the internet. While the outage was comparatively minor compared with its July failure, when a third of its customers were without service for 24 hours, customers were left angry. Unlike in July, the operator said affected customers will not be compensated.
On Wednesday, the operator announced it was spending £10m to scrap an Ericsson database that had caused the problems. Speaking to Mobile before that announcement was made, Ben Dowd, business director at O2, described the outage as ‘regrettable’. He said: ‘We continue to invest heavily in the network and we are using leading-edge technology, given the levels of data going through it. The reality is that because of those levels of data that the network manages, there’s clearly an ongoing challenge for us to ensure the network is always up.’
He added: ‘Clearly what happened was regrettable and I would like to think the vast majority of business customers still trust us to do a good job to help them be more successful. Through technology, through our network of customers and how we can innovate, we can help them to survive and grow.’
Dowd was speaking as O2 launched its Priority Moments for Independent Businesses, allowing retailers to create bespoke offers for the operator’s customers.
Editor: Graeme Neill