Three’s Jo Carrington has been crowned Store Manager of the Year 2012 after emerging victorious in a tense final held yesterday.
In a closely fought competition, which was sponsored by HTC, Carrington, who manages the Liverpool One branch, was voted the winner thanks to her combination of inspirational leadership qualities and her commercial success.
Carrington was presented with her award last night at the inaugural iSellMobile awards. She said: ‘It’s the people who motivate me. Helping my team is what makes me tick. If I can inspire people then I know the results will follow. That’s what keeps me motivated. I’m so delighted with this award I’m just beyond words. I just want to thank everyone who supported me.
‘It really is the pinnacle of my 14-year career in mobile retail where I have witnessed so many changes. I was invited to take up the challenge of making Liverpool One branch a success and with the support of my staff I have been able to achieve this.’
Carrington was up against Emma Cox of T-Mobile, Mark Anderson from Vodafone, Sobia Ali from Carphone Warehouse, and Gareth Cayford and Louise Carpenter, who both work at Phones 4u. The judges commented on the high calibre of the finalists, saying each of them had demonstrated impressive qualities in both managing a team and a store.
On the judging panel was Paloma Vivanco-Coutts, a former contestant on the BBC show The Apprentice, and now head of mobile services at PJ Media. She said: ‘Jo demonstrated not only excellent people management skills but her commercial numbers also stacked up. She transformed an underperforming store in Liverpool into a success, increasing the number of connections phenomenally. I think if I had to find someone to manage a problem store then she certainly would be my first choice.’
Fellow judge, HTC Specialist UK manager Nathan Hooker added: ‘She engages her staff and they in return make the store a success. She’s a big personality and has made a huge success of the task she was given by Three.’
Simon Davison, area manager from the National Skills Academy for Retail said: ‘The quality of the candidates shows how far mobile retail has moved. The emphasis on the customer services was very impressive.’
Editor: Shujaul Azam