Google has apologised for the delays in fulfilling its Nexus 4 orders, blaming 'scarce' supplies from the device's manufacturer LG.
The digital company has been unable to keep up with the demand for the hugely popular device, with supplies selling out within minutes of them going on sale on its Google Play store. Angry customers complained on the Google+ page of Dan Cobley, Google's UK and Ireland managing director, about the stock shortages. In a reply posted on Saturday, Cobley apologised unreservedly 'for our service and communication failures'. He said: 'Supplies from the manufacturer are scarce and erratic, and our communication has been flawed.'
In a further posting yesterday, Cobley said the customers' experiences were 'unacceptable' and added that the company was 'working through the nights and weekends to resolve this issue'. He said customers who originally received a 3-5 days shipping estimate were having their orders processed. He said those who received pre-Christmas shipping estimates would have their orders processed for fulfillment this week.
He added: 'I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.'
LG UK mobile MD Andy Coughlin said: 'LG is working hard to ensure that the Nexus 4 devices are being delivered to customers as soon as possible.'
Author: Graeme Neill