1/16/2013 12:25:40 PM
Consumers deem mid-contract price rises 'unfair'
The majority of consumers who have complained about mid-contract price rises are doing so because they deem them 'unfair', regulator Ofcom has revealed.
Ofcom is currently holding a consultation into mid-contract price rises, having received more than 1,500 complaints between September 2011 and May 2012. All four operators have imposed these rises during the past year and defend them as a necessary reaction to inflation and increased costs.
The regulator published a breakdown of the complaints this morning following a request. It revealed that 25% of consumers complained about the principle of price rises during a fixed-term contract. A lack of transparency from operators was the next most complained about issue, at 24%. Around 22% expressed a 'general dissatisfaction' about the rises, followed by 16% who complained specifically about the amount of the price rise.
A decision is expected on the issue by June. One outcome could be allowing consumers to walk away from contracts if operators increase prices during their duration.
Author: Graeme Neill