Prospect accuses O2 and Capita of breaching trust of staff

Prospect accuses O2 and Capita of breaching trust of staff

The Prospect union has accused O2 and Capita of 'a breach of trust' after it was reported the outsourcing firm plans to close down two call centres after two years.

Capita and O2 signed a deal last week, which will see more than 3,700 jobs transferred to the outsourcing firm with call centres in Bury, Glasgow, Leeds and Warrington. A report in this morning's Daily Telegraph said documents revealed Capita plans to retain only 1,370 of the 3,700 staff by the end of 2015. The document said it plans to break leases at sites in Bury and Glasgow and also cut jobs at its Dearne Valley and Leeds sites.

A spokesperson for O2 told the Daily Telegraph that the documents outlined 'one scenario' that Capita could pursue. She said: 'It’s all down to customer demand. We could put more people in those sites. Capita are a big, growing company and they may want to take more people on.'

Prospect national secretary Ben Marshall said: 'We opposed in principle the plans to outsource these call centres to Capita. However, we entered into talks with both companies in good faith, in order to seek the best outcome for our members and ensure any redundancies were voluntary. Now it seems there has been a breach of trust, if Capita was already secretly planning to close at least two sites at the end of two years.

'We are seeking urgent new talks to clarify Capita's genuine intentions beyond the two years for which a certain element of job security was agreed.'

Author: Graeme Neill

Written by Mobile Today
Mobile Today


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