7/22/2013 12:51:56 PM
EE appoints former HR chief as new head of customer service
EE has appointed Francoise Clemes as the operator's head of customer service, after she led the team on an interim basis.
Clemes, formerly chief of HR, has been in charge of the customer service team for the past two months after Jackie O'Leary's exit earlier this year. Director of reward and reporting Patrick Bradley will become chief of HR on an interim basis.
EE CEO Olaf Swantee said: 'Francoise has a passion for customer service excellence and has ambitious and exciting new plans for the area. Drawing on her many years of expertise in HR and people management she will inspire a new level of commitment and excellence from our teams to ensure our customers receive the best possible service from EE.'
Clemes added: 'I have been hugely impressed already by the dedication, commitment and expertise within our customer teams. There is so much potential and opportunity in this area to deliver even greater things for our people, our company and, most importantly, our customers.'
Author: Graeme Neill