The Communication Workers Union has come out in support of EE’s plans to bring call centre jobs back to the UK but warned against its franchise push.
The operator confirmed that it was to bring more than one thousand jobs back to these shores from spring 2014, with 250 of those roles going to Northern Ireland.
CWU national officer John East said: 'This announcement is very welcome. The move will create jobs for local people with the UK's biggest mobile operator. We look forward to continuing to work with EE to ensure that all these employees are treated fairly.
'It's particularly encouraging that EE have pledged to triple their apprenticeship commitment by the end of 2015 in an effort to help ease the number of young people struggling to find work.'
Last month Mobile reported that EE was to transfer over 50 directly managed stores to franchises, while another batch of new franchise stores would create 350 jobs. Last November Mobile revealed that several employees being transferred to franchises in the south-west had felt 'abandoned' by the operator after initially being told of a change to their staff benefits, and East said he hoped EE would reconsider before franchising further stores out.
He added: ' We also welcome the commitment to open 50 new stores. We do however hope that these will be EE owned and managed stores rather than franchises and that EE will reverse their recent decision to outsource many of their existing stores to franchisees.’
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