Three has rivalled O2 as the UK’s least complained about operator in Ofcom’s most recent complaints figures report.
The operator had been the second most complained about operator in Q4 2011, but has just been shaded by market leader O2 in the regulator’s latest results. Three received 0.033 complaints per 1,000 customers compared to O2’s 0.029.
It’s a remarkable turnaround for the company that regularly used to receive the most complaints in past quarters. Three’s number of complaints has been below the industry average (0.6) for the second consecutive quarter. O2 registered the lowest amount of complaints for the twelfth consecutive quarter.
An O2 spokesperson said: 'Ofcom’s complaints data and customer satisfaction figures show that O2 has a clear lead over other mobile operators. We continue to focus on delivering the best service for our customers.'
The overall picture for the mobile industry is improving as complaints have been decreasing across the board since the end of 2011 (see above).
Orange and T-Mobile were again the operators that generated most complaints for the fifth consecutive quarter, although the number is decreasing. Orange received 0.12 complaints per 1,000 customer compared with T-Mobile’s 0.11.