Nokia has told customers to stop using their Lumia 2520 tablet chargers and travel chargers, warning them against a potential electric shock fault.
Approximatley 30,000 chargers and 600 travel chargers are impacted by the advisory. The Finnish manufacturer identified a potential problem during the quality control process with its AC-300 chargers. Under certain conditions, the plastic cover of the exchangeable plug could come loose and separate, increasing the hazard of an electric shock for the user if the plug remained in a live socket.
Consumers in the UK, as well as Austria, Denmark, Finland, Germany, Russia and Switzerland have been advised to stop using the charger and travel charger immediately, and all chargers in these countries have been delayed. All travel chargers have been suspended in America.
Nokia has confirmed that it is working on rectifying the issue, although nothing can be reported at this stage.
Customers are advised to visit the Nokia website at http://www.nokia.com/2520-charger for updates.
Nokia EVP of smart devices, Jo Harlow, said: While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia. We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.’