Crispin Lowery, O2 UK’s general manager who heads up the operator’s retail operations, is to leave the company, Mobile can exclusively reveal. Bridget Lea is to take over Lowery's role.
O2 confirmed Lowery's departure. A spokesman said: 'We can confirm that Crispin Lowery, GM Stores, is leaving Telefónica at the end of June. Bridget Lea, currently head of stores will take over the role, reporting into Feilim Mackle, sales and service director. Bridget will continue to drive O2’s store strategy, helping our store teams deliver an even great O2 experience for our customers.'
A number of sources say Lowery is headed to Google. Lowery joined O2 UK in August 2012 and oversaw a major restructuring of the retail management team last year, bringing in Lea, former retail operations director at Oasis, to head up O2 stores.
The appointments were part of a wider strategy focused on improving customer service levels and increasing O2’s digital presence. Lowery also played a pivotal role in setting up O2’s MVNO partnership with Tesco.
Before joining O2, Lowery was UK region and market director at Apple, where he oversaw Apple’s retail division in the UK. He joined Apple in 2009 after leaving Nike, where he was retail stores director.