EE has revealed the creation of 300 new jobs in Derby as part of its strategy to become number one for customer service in the telecoms sector.
The jobs are a significant step forward in EE’s ongoing drive to generate jobs for the UK, and were created in partnership with Webhelp UK.
Earlier this year EE committed to drive up customer service levels with the return of over 1,000 service roles to the UK from overseas call centres. The creation of the new roles in Derby marks the second stage of this plan to deliver industry leading call centre support, and closely follows the opening of a new customer centre in Derry in May.
Following the success of EE’s apprenticeship scheme first announced in March 2013, it is also tripling the size of the programme recruiting more than 1,300 young people by the end of 2015. To date, EE has hired over 500 apprentices who have completed the programme. The company plans to continue to offer full time positions to the majority of the apprentices, many of whom are in areas of high unemployment.
Olaf Swantee, EE CEO, said the opening of the new call centre in Derby ‘underlines our investment in the UK as well as our determination to make EE number one for service in the UK telecoms sector’.
‘The benefits for our customers are clear as the performance of UK call centres is shown to exceed that of those overseas,’ he added.
In addition to its investment in jobs, including those announced today in the sales division of its customer facing team, EE has also invested over £6m in Derby since 2012, creating a fast and reliable network.