Mobile operator EE has announced that customers will be able to make calls and send text messages by wi-fi from the autumn. The new service will appeal to mobile phone owners living in areas of the UK with a weak or no mobile signal. The signal problem is known to occur in buildings as well as rural areas around the country.
The new voice-over-wi-fi offering from EE will allow consumers to communicate over wi-fi using the mobile phone’s dialler. It will eliminate the need for increasingly popular third-party communications apps such as WhatsApp and Viber.
EE’s wi-fi calling capability will let customers make calls where they have access to wi-fi, but not to the mobile network, said Fotis Karonis, CTO at EE. The customer experience is “seamless” as it is the same as making a network call and uses the normal call interface of the handset.
“This is a major part of our strategy to invest in giving customers the ability to make a call wherever they are,” he explained. “We’re confident that this service can make a big difference to people in homes and large offices across the country, especially in the most rural areas, that don’t have mobile coverage.”
EE’s ongoing £275 million investment in phone calls aims to remove whitespots and create a zero-defect experience in UK’s busiest areas this year.