EE beats O2, Three and Vodafone in Ofcom survey on mobile call quality

EE beats O2, Three and Vodafone in Ofcom survey on mobile call quality

Mobile network operator EE has scored the highest on mobile call quality in a new study released by telecomms regulator Ofcom. The report includes research on mobile phone call quality on the UK networks offered by EE, O2, Three and Vodafone.

According to RootMetrics data, 97% of calls on the EE network were successfully connected during the second half of 2013, 95.3% on O2, 94.5% on Three and 92.6% on Vodafone.

The data shows that the proportion of calls connected successfully varied by provider across the UK, with significant differences in urban and rural areas.

Ofcom’s research found that while overall levels of consumer satisfaction with mobile networks are high (76%), this varies by location. Some 78% of people in urban areas said they were satisfied with their mobile network, compared to 67% in rural parts of the UK and 70% in remote areas.

Meanwhile, EE, O2, Three and Vodafone will work alongside Ofcom to develop a common methodology for measuring the rates of calls successfully completed on the networks.

'All four mobile providers are now meeting the obligations for 3G mobile, while mobile operators have indicated they intend to match O2’s 98% coverage obligation for 4G mobile,' said the regulator.

'This will extend mobile broadband coverage into many areas still underserved by 3G.'

An Ofcom spokesperson told Mobile, 'Improving mobile quality of service for consumers is a priority area for Ofcom. Today’s research is part of a plan to help support initiatives to improve mobile coverage in the UK, and provide consumers with quality information on mobile reception.'


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