EE has came out on top of the RootMetrics UK network performance report for the first half of 2014. The research firm, which claims to deliver independent results rated the network as the best outright in five of its six UK-wide categories. In the reliability rankings however EE had shared top spot with Three who also finished second in the overall performance results, closing the gap on EE considerably. Vodafone and 02 perfomed less well in the RootMetrics study, although the research company acknowledged that both were building momentum and that there had been an overall improvement in network performance across the board.
EE’s major advantage in the speed index according to RootMetrics came from its 4G service which was the first to launch in the UK. The research firm said that this early advantage had continued to translate into the most consistent quick speeds it had seen in its UK testing. Three improved in this category too, moving up from a last-place finish in the second half of 2013 to second in this edition.
RootMetrics found that all networks performed well in terms of text and call perfomance. In the call catagory Vodafone improved from a last place standing in the second half of 2013 to level with O2 in second place. Despite doing well in other categories Three dropped to last place in call performance.
All the networks showed a substantial improvement in the mobile internet performance category, although the study found that EE and Three had begun to separate themselves from 02 and Vodafone in its rankings.
O2 challenged the RootMetric findings pointing to a survey of its own where it had be ranked in first place, a spokesman for the network said: ‘This report represents just one of the many testing houses operating in the marketplace. Our own extensive independent network tests carried out by Spirent Communications between May and July this year show O2 as number one in 17 out of the 20 key cities tested for voice call performance and top in 12 out of 20 for data performance.’
‘As we continue to roll out our 4G service an modernise our 2G and 3G networks at the same time, the results from the Spirent survey demonstrate that our investment of £1.5 billion over the next three years will help us to deliver faster speeds and greater coverage across the UK ensuring our customers continue to have a great network experience.’
Understandably pleased with the RootMetric findings Olaf Swantee, CEO at EE, said: ‘Today’s results, along with last week’s report from Ofcom, show that EE is providing the best mobile experience to businesses and consumers across the UK. The standards being set in the UK are improving all the time thanks to ongoing investment, and we’re committed to making sure that our customers here are using a network that competes with any country in the world. This year, we’re investing in reducing our dropped call rate to less than 0.5% and rolling out LTE-Advanced, making the call and data experience better than ever.’
Bryn Jones, Three's CTO explained that investment was part of the reason the firm had improved this year: ‘We've invested heavily to ensure our customers can rely on a consistent service and as our 4G rollout progresses we will continue to focus on delivering the best mobile experience possible.’