10/1/2014 11:47:10 AM
Three urges Ofcom to simplify switching
Three has increased the pressure on Ofcom to simplify the process of changing phone provider by sending a letter to the regulator encouraging it to ‘deliver reforms for the entire communications market as soon as possible’.
The letter which written in partnership with TalkTalk, The Federation of Communications Services and LetsSaveMoney.com was sent to Ed Richards, CEO of Ofcom. The letter describes the companies as: ‘As representatives of some of the UK’s leading challenger telecoms operators, an industry body and a consumer champion’. The strongly worded letter says that the UK mobile switching process ‘made it harder for consumers to secure better deals, undermined competition and led to considerable consumer harm.’
Three were keen to point out that the UK mobile switching process was almost unique in Europe in requiring consumers to deal with their existing and new provider. The network also used the letter to point out that of the ‘9m UK mobile customers who enter the switching process, as many as 1.2 million end up being double billed or losing service.’
Speaking exclusively to Mobile Guy Middleton, head of corporate communications at Three UK said: ‘Nowhere else in the world are mobile customers forced to go back to their existing operator to ask to move to a new service provider. In Ireland customers can move to a new provider with a single call in their lunch break.’