O2 has confirmed that its service is ‘back to normal’ after issues with phone masts left customers across the UK experiencing reception outages.
O2 confirmed that service on the network returned to normal at 23.35 hrs yesterday evening following widespread signal loss across the UK.
The network has announced that it ‘will begin a full investigation to identify the root cause’ of the signal issue that customers claim left them unable to make calls, send or receive texts or access 3G data for up to five hours.
O2 took to Twitter to apologise to affected customers in London, Leeds, Manchester, Glasgow and parts of Northern Ireland, suggesting that issues with several phone masts in the regions were responsible for the temporary signal loss.
The network experienced a similar reception outage in 2012, during which thousands of customers lost signal for 24 hours.
Mobile has contacted O2 and is waiting for a response.