BT has hit back at Sky’s request for a full Ofcom enquiry into the telecoms giant, accusing its rival of ‘selective spin’.
The two companies have gone head to head after Sky submitted a formal request to the regulator to investigate BT’s Openreach division. The media giant highlighted concern for competition in the UK broadband market, as well as quality of service.
Sky claim that Openreach are responsible for an ‘excessive’ number of network faults’, failure to meet repair targets, long waits to install new lines, uncompleted jobs and missing appointments. BT has accused its rival of cherry picking the facts, describing the submission as ‘disappointing’ and claiming that its investment into fibre broadband has been overlooked.
BT has previously come under fire from rivals Sky and TalkTalk, who have called for Openreach to be split from the telecoms giant. However, BT claims this ‘is not the answer’, accusing Sky of trying to ‘drag the UK backwards’.
A spokesperson said: ‘It is disappointing that Sky are engaging in selective spin rather than constructive dialogue. They claim that Openreach investment is down yet it is up. They can only substantiate their claim by ignoring the billions of pounds we have pumped into fibre broadband.
‘They also make claims about customer service whilst failing to acknowledge that Openreach has passed all sixty of the service targets it was set by Ofcom. We acknowledge there is more to do on customer service but breaking up BT is not the answer.
‘It would lead to huge uncertainty and fundamentally undermine the case for future investment dragging the UK backwards at the very time it needs important investment in its infrastructure.’
Sky’s submission follows Ofcom’s warnings that it will take a tough stance on mobile and broadband providers, with plans to reduce BT’s leased line wholesale prices.