TalkTalk's CEO has received a ransom demand following a major cyber attack that targeted millions of customers.
The quad play brand revealed it had suffered ‘significant and sustained’ attack on its website on Wednesday 21st October.
Harding has since received a ransom demand believed to be from the hackers. Speaking to the BBC, she said: 'It is hard for me to give you very much detail, but yes, we have been contacted by, I don't know whether it is an individual or a group, purporting to be the hacker.
'All I can say is that I had personally received contact from someone purporting - as I say I don't know whether they are or are not - to be the hacker looking for money. I'm very sorry for all the frustration, worry and concern this will inevitably be causing all of our customers'
Police are currently investigating the nature of the hack and the email recieved, but TalkTalk warned customers that a number of personal details including banking and credit card information may have been accessed.
This is the second time in recent months that a major player in the mobile industry has come under attack from cyber criminals, after Carphone Warehouse suffered a significant breach in August.
Respondents to our recent Mobile Insight Report into security told us that dealing with the aftermath of a cyber attack was one of the biggest challenges businesses struggled with, read the full findings by downloading the report here.
Dido Harding has taken to a number of major media outlets to warn customers of the attack. In statement released by the brand the CEO said: ‘TalkTalk constantly updates its systems to make sure they are as secure as possible against the rapidly evolving threat of cyber crime, impacting an increasing number of individuals and organisations.
We take any threat to the security of our customers’ data extremely seriously and we are taking all the necessary steps to understand what has happened here. As a precaution, we are contacting all our customers straight away with information, support and advice around yesterday’s attack.’